Integrating mobile tech into sanitation services
Service providers involved in faecal sludge management are held back by a lack of current data on their customer base, operating standards and levels of service.
Pula, a mobile app, was developed to address this data gap.
This Topic Brief shares the learnings and insights from a 3 year process of developing a Minimum Viable Product (MVP) for the Pula app. It is a useful guide for others in the WASH sector with an interest in integrating mobile phone technology into sanitation service provision in sub-Saharan Africa.
It outlines how the Pula app was designed and developed, and supported by reflections from the app development team about the technology and user requirements. This Topic Brief also shares key recommendations from the app development team based on their experiences on what did not work so well throughout their innovation journey.